The banking industry is going through a significant transformation; with it comes a new challenge for financial institutions. A different employee skill set is now needed. In addition to banking knowledge, branch staff needs to be tech-savvy to assist customers with digital banking platforms. They must also be able to provide relevant financial advice and guidance, making their role more diverse and challenging.
However, finding qualified candidates with these skills is becoming increasingly difficult; especially amidst the current job market's struggle to find qualified talent.
To support the significance of this issue, let's take a look at some banking employment data:
According to the BAI Banking Outlook, digital banking activities are projected to account for 61% of client interactions by 2024.
A recent survey by the American Bankers Association revealed that 72% of banks are struggling to find qualified employees.
The average annual turnover rate for bank employees is currently at 20%.
In a recent Indeed.com survey, it was found that 60% of job seekers interested in the banking industry are specifically looking for positions in banks that utilize innovative technology.
That's where NuSource Financial comes into play. As a technology company, NuSource Financial specializes in providing financial institutions (FIs) with the necessary tools to automate their branch operations and attract skilled talent. Their innovative solutions streamline processes, enabling branch employees to dedicate their time to delivering exceptional customer service, rather than being overwhelmed by transactional tasks.
NuSource Financial offers a variety of digital banking platforms that enable customers to perform banking activities themselves, be it online, through use of an ATM/ ITM, or mobile app. Additionally, advanced equipment can provide a remote teller feature that assists customers with basic transactions and answer their questions.
But NuSource Financial goes beyond just technology. Their continuous training of NSF team members makes them one of the few Level 2 & 3 in-house support staff for maintaining and servicing equipment. With stable technology, NuSource is able to fortify FI employees to effectively utilize the digital tools and maximize their use. Moreover, it can have a positive impact on the banks' bottom line, culture, and strengthen their commitment to providing excellent customer service.
If you're financial institution aims to improve your customer service through impactful technology, NuSource Financial is a solution worth considering.