For over 25 years, NuSource has enabled financial institutions like yours to overcome complex challenges with strategic, tailored solutions to enhance efficiency. As we look towards 2025, the focus is on investments that not only improve operational efficiency but also enhance the customer experience, safety, and independence. These innovative solutions will ensure your FI is a standout in the competitive financial sector.
Investment Priorities for 2025:
1. Cash Recyclers
A cash recycler can create tangible benefits from week 1 of installation that continue throughout the future of all intended transformation initiatives. The ability to automate cash handling, which is often time-consuming for bank staff, and by reducing human error and theft, a cash recycler frees up staff to focus on customer service and relationship building, offering a high return on investment via operational streamlining. With an average cross-sell profit of around $245 (depending on the product), the impact of just one additional cross-sell per day, per teller, could significantly impact the bottom line.
Cash recyclers also serve as a significant deterrent against robbery. Criminals often perform reconnaissance or visit a branch to assess the situation before attempting a heist. Installing a secure device that manages both the intake and dispensing of cash reduces the risk of exposure and makes your branch a much less attractive target.
In addition, opening and balancing a cash drawer for a limited number of transactions during peak hours can be disruptive to Customer Service Representatives (CSRs). Implementing recyclers supports a shift toward a universal staff model, where tellers can be cross-trained to perform CSR duties, eliminating the need for CSRs to manage additional cash drawers and increasing efficiency by as much as 30%.
2. Comprehensive ATM/ITM Upgrades
Modernizing your ATMs and introducing ITMs can extend service availability to 24/7. Transactions supported on ITMs are impressive, covering over 90% of transactions typically completed at a traditional teller line; this shift allows tellers to focus on higher-value transactions and drive more profitability into your branch operations. This can lead to better staff utilization and potentially reduce the need for additional hires. ITMs, in particular, can even offer a broader range of services than traditional ATMs, such as check cashing, loan payments, and live video interaction with a teller for more complex inquiries during off-peak hours.
ATMs and ITMs offer substantial cost savings per transaction compared to traditional teller services. These machines provide faster service for tech-savvy customers, eliminating the need to wait in line. By strategically deploying ITMs, financial institutions can expand their market presence, increase customer convenience throughout the community, and gain a competitive edge.
Don’t forget to take care of your investment.
Professional installation and ongoing maintenance guarantee smooth ATM/ITM operation. To safeguard your investment and protect customer data, NuSource offers robust security measures, including physical barriers and advanced hard drive encryption.
3. Security Enhancements
Protecting your institution from cyber, software, and physical crime is paramount. Strong digital security isn’t just about data protection; it’s about maintaining customer confidence. Investing in advanced security protocols is essential to proactively defend against evolving threats and preserve operational integrity as well as the safety of your customers. Ask NuSource about our “Fleet of Protection” to secure your FI.
Cyber • Physical • Visual • Cash Security
Investing in state-of-the-art surveillance not only deters crime but also aids in operational efficiency. Advanced systems can analyze customer traffic, help in layout optimization, and reduce wait times, all of which can directly impact customer satisfaction and staff workload.
Implementing remote monitoring (visual, remote access, alarm, equipment assessment) allows for the oversight of multiple branches from a single location. This investment reduces travel costs, enhances consistent service quality across your network, and remote maintenance ensures less downtime, all while cutting down on management overhead.
By implementing these three key strategies – improved cash handling, embracing ITM technology, and securing every level of the customer experience – financial institutions can transform their branches into efficient, customer-centric hubs prepared for long-term growth and success. NuSource is strategically positioned to be your core vendor for everything involving branch efficiency and security. Contact your NuSource representative today.
Contact your NuSource representative to learn how to upgrade your FI.
Technology Driven Efficiency & Service — NuSource
